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Know the difference in a UL Certified Central Station and a Monitoring Service

Now that you have made a significant investment in protecting your family, property or

business with a professionally installed, state-of-the-art security system, it is time to have

it monitored. Keep in mind that the efficiency of your system, and your overall security,

is directly related to the monitoring facility.


In a bid to enjoy a higher profit margin; a company can go to the extreme of using an inexperienced answering service to monitor a system and there are those that monitor a valuable system from inside their home or garage. This practice can make your security system vulnerable to that alarm company's building security issues as well as local phone outages, utility, and personnel problems. Unfortunately, in New Mexico, even though your property and personal safety can be compromised, there are no state or government regulations on how your system is monitored.  The quality of your alarm monitoring rests on the integrity and standards of your alarm provider.  High-risk buildings and financial institutions require UL Certified Monitoring.  You should expect nothing less for your own property. 


What using a UL Certified Central Station means to you, the customer.

UL Central Stations are certified by a Nationally Recognized Testing Laboratory (NRTL) such as Underwriters Laboratories (UL) and operators are certified and tested by the Security Industry Association (SIA). These organizations set all standards for the security industry. By following UL requirements, a Central Station will go to great lengths to protect the lives, safety and property of alarm users. NRTLs certify that the services offered by a central station are provided on a regular basis as well as in the event of a natural disaster or emergency. NRTLs inspect the facility no less than annually and require that all equipment used is certified by their laboratories. These strict standards assure you, the consumer, that you are getting the very best the industry has to offer.

When your alarm goes off, who will respond?  A team of qualified, well-equipped Security Professionals!

Mountain Alarm Systems is the only locally owned company serving Lincoln County whose Central Station is UL Certified. In the event of an alarm, state-of-the-art equipment will allow our operators to contact you in an average time of 60 seconds. A disaster plan is firmly in place and your service will never be interrupted due to central station outages. If your alarm is tripped, you can count on a rapid, professional response from our central station operators and our response personnel.

Basic Requirements for a

UL Certified Central Station:


Employee Requirements


  • Federal background checks

  • Individually Certified

  • Individually Licensed

  • Trained in automated receiving equipment

  • Trained in specialized alarm emergencies

  • Trained in the handling of false alarms

Pictured right is our UL Certified Video Monitoring Facility call center.

Featured in this photo is Twila, data entry and Patrick, call operator.


Building Requirements:

  • Manned 24-hours a day, 365 days a year

  • Fireproof building materials

  • Shatterproof glass

  • Electronic access to building

  • Limited access to information

Emergency Back-Up:

Remote backup facility in the event of an impact to the main facility

  • Redundant alarm receivers for the receipt of alarms

  • Redundant automation receivers for the processing of alarms

  • Backup procedures in the event of automation failure

  • Backup telephone equipment for in and outbound phone calls

  • Backup generators and batteries to provide power to the entire building


Our technician is on call 24/7 to respond when notified by our central station operator that an alarm has been tripped.


Two 100kw generators with 1,200-gallon diesel fuel tanks provide power to our UL Certified Central Station building in the event of an emergency. The generators will run a total of 14 days at full power allowing the building and alarm receivers to remain fully operational. This is important! If the location of your Monitoring service suffers a power outage, your system is not fully functional.

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